Delivery & Return
Free delivery available on UK orders over £20.
Exchange or Return of Goods
At GameDuck UK, we want you to be completely satisfied with your purchase. If you need to exchange or return an item, please review our policy below.
Eligibility for Exchange or Return
•Items must be returned within 30 days of receipt.
•Products must be in their original condition, unused, and with all packaging intact.
•Custom-made items, including custom cartridges and stickers, are non-refundable unless faulty.
How to Request an Exchange or Return
1.Contact Us: Email us at [email address] or use our live chat to inform us of your request.
2.Provide Details: Include your order number, details of the item, and the reason for the exchange or return.
3.Return Authorization: We will provide instructions for returning your item.
Refunds
•Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
•Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
•If you wish to exchange an item, we will send out a replacement once we receive the returned product.
Faulty or Damaged Goods
•If your item arrives damaged or defective, please contact us immediately. We may request photos to assess the issue.
•In such cases, we will cover the cost of return shipping and provide a replacement or refund.
Return Shipping Costs
•Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.
If you have any questions about our exchange or return process, don’t hesitate to get in touch—we’re here to help!
FAQs
We understand how important it is to receive your order on time! If your order hasn’t arrived yet, here’s what to do:
1.Check Your Tracking Information
•If your order includes tracking, use the tracking link provided in your dispatch email to see the latest updates.
2.Delivery Timeframes
•Standard delivery times vary depending on your location. Please allow up to 5-7 business days for UK orders and 10-15 business days for international orders.
•During busy periods or due to unexpected delays (e.g., postal strikes or customs processing), delivery may take longer.
3.Contact Us
•If your order is delayed beyond the expected timeframe, please reach out to us via email or live chat. Be sure to include your order number, and we’ll investigate the issue promptly.
We’re committed to ensuring your order gets to you as quickly as possible, and we’re here to help if there’s a problem. Thank you for your patience!
Yes, we deliver to most UK postcodes as well as selected international locations! To confirm if we deliver to your postcode:
1.At Checkout: Enter your full address and postcode during checkout, and our system will confirm if delivery is available.
2.Delivery Restrictions: Some remote areas may have limited service or extended delivery times. If you’re unsure, please contact us directly.
For more details or specific questions about delivery to your postcode, feel free to reach out via live chat or email. We’re happy to help!
For UK orders, we ship using Royal Mail 48, which typically delivers within 2-3 working days. Unfortunately, next-day delivery is not available at this time.
For international orders, delivery times will vary depending on your location, and next-day delivery is not an option.
Most of our deliveries do not require a signature and will be left in a safe place if no one is available to receive the parcel. However, for higher-value orders or items sent via tracked services, a signature may be required upon delivery.
If you’re unsure whether your order requires a signature, please check your dispatch email or contact us for more details. If no one will be home, you can arrange redelivery or collection with the courier using the tracking information provided.
